{"id":2078,"date":"2022-07-20T10:34:59","date_gmt":"2022-07-20T10:34:59","guid":{"rendered":"https:\/\/wgl-dsites.net\/ridius\/?page_id=2078"},"modified":"2026-07-09T19:45:59","modified_gmt":"2026-07-09T18:45:59","slug":"politique-de-securite-des-chauffeurs","status":"publish","type":"page","link":"https:\/\/trustrideapp.com\/fr\/politique-de-securite-des-chauffeurs\/","title":{"rendered":"Politique de S\u00e9curit\u00e9 des Chauffeurs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2078\" class=\"elementor elementor-2078\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fff7e8e e-con e-atomic-element e-flexbox-base e-eddc404 \" data-id=\"fff7e8e\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"fff7e8e\">\n    <div class=\"elementor-element elementor-element-1f66824 e-flex e-con-boxed e-con e-parent\" data-id=\"1f66824\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ddeaf40 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ddeaf40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>La pr\u00e9sente Politique de S\u00e9curit\u00e9 des Chauffeurs (ci-apr\u00e8s la \u00ab Politique \u00bb) d\u00e9crit les mesures mises en \u0153uvre par Sama Holding, exploitant de l&#8217;application Trust Ride, afin de renforcer la s\u00e9curit\u00e9 des chauffeurs partenaires dans le cadre des services de mise en relation avec des passagers.<\/p><p>Les chauffeurs partenaires exercent en qualit\u00e9 de professionnels ind\u00e9pendants (chauffeurs de taxi, chauffeurs de v\u00e9hicule de tourisme avec chauffeur ou tout autre statut conforme \u00e0 la r\u00e9glementation applicable). Trust Ride agit en qualit\u00e9 d&#8217;interm\u00e9diaire technique et met en \u0153uvre des mesures raisonnables destin\u00e9es \u00e0 favoriser la s\u00fbret\u00e9 de leur activit\u00e9 sur la Plateforme.<\/p><p>En activant son compte, le chauffeur reconna\u00eet avoir pris connaissance de la pr\u00e9sente Politique et en accepter les termes. Celle-ci se lit conjointement avec le contrat de partenariat, les Conditions G\u00e9n\u00e9rales d&#8217;Utilisation et la <a href=\"https:\/\/trustrideapp.com\/politique-de-confidentialite\">Politique de Confidentialit\u00e9.<\/a><\/p><h5>01. Identification des passagers<\/h5><p><!-- \/wp:heading --><!-- wp:paragraph --><\/p><p>Chaque passager dispose d&#8217;un compte utilisateur soumis \u00e0 des modalit\u00e9s d&#8217;identification. Le chauffeur peut prendre connaissance des informations utiles relatives au passager pris en charge, dans les limites fix\u00e9es par la <a href=\"https:\/\/trustrideapp.com\/politique-de-confidentialite\">Politique de Confidentialit\u00e9.<\/a><\/p><p><!-- \/wp:paragraph --><!-- wp:heading --><\/p><h5>02. S\u00e9curit\u00e9 des paiements et transparence tarifaire<\/h5><p><!-- \/wp:heading --><!-- wp:paragraph --><\/p><p>Le tarif de chaque course est d\u00e9termin\u00e9 et affich\u00e9 pr\u00e9alablement \u00e0 son ex\u00e9cution. Le circuit de paiement est con\u00e7u pour assurer la tra\u00e7abilit\u00e9 des op\u00e9rations et limiter les litiges relatifs au prix entre chauffeurs et passagers.<\/p><p><!-- \/wp:paragraph --><!-- wp:heading --><\/p><h5>03. Syst\u00e8me d&#8217;\u00e9valuation mutuelle<\/h5><p><!-- \/wp:heading --><!-- wp:paragraph --><\/p><p>\u00c0 l&#8217;issue de chaque course, le chauffeur est invit\u00e9 \u00e0 \u00e9valuer le passager. Ce dispositif d&#8217;\u00e9valuation r\u00e9ciproque contribue \u00e0 la s\u00fbret\u00e9 et \u00e0 la qualit\u00e9 du service pour l&#8217;ensemble des utilisateurs.<\/p><p><!-- \/wp:paragraph --><!-- wp:heading --><\/p><h5>04. Signalement et assistance<\/h5><p><!-- \/wp:heading --><!-- wp:paragraph --><\/p><p>Le chauffeur peut signaler tout incident, comportement inappropri\u00e9 ou situation \u00e0 risque au moyen des canaux d&#8217;assistance d\u00e9di\u00e9s. Chaque signalement fait l&#8217;objet d&#8217;un traitement \u00e9quitable par les \u00e9quipes de Trust Ride, sans pr\u00e9jug\u00e9 et dans le respect des droits de chacune des parties.<\/p><p><!-- \/wp:paragraph --><!-- wp:heading --><\/p><h5>05. Obligations et recommandations \u00e0 l&#8217;attention des chauffeurs<\/h5><p><!-- \/wp:heading --><!-- wp:paragraph --><\/p><p>Le chauffeur s&#8217;engage \u00e0 exercer son activit\u00e9 dans le respect de la r\u00e9glementation applicable en mati\u00e8re de transport, d&#8217;assurance et de s\u00e9curit\u00e9 routi\u00e8re, et \u00e0 maintenir la validit\u00e9 des documents requis. Il est recommand\u00e9 au chauffeur de faire preuve de vigilance en toute circonstance.<\/p><ul><li>Maintenir \u00e0 jour les documents l\u00e9gaux (permis, assurance, documents du v\u00e9hicule).<\/li><li>Respecter le code de la route et les r\u00e8gles de s\u00e9curit\u00e9.<\/li><li>V\u00e9rifier la correspondance de la course avant la prise en charge.<\/li><\/ul><p>Contacter les services d&#8217;urgence comp\u00e9tents en cas de danger imm\u00e9diat.<\/p><p><!-- \/wp:paragraph --><!-- wp:heading --><\/p><h5>06. Limitation de responsabilit\u00e9<\/h5><p><!-- \/wp:heading --><!-- wp:paragraph --><\/p><p>Trust Ride met en \u0153uvre des moyens raisonnables aux fins \u00e9nonc\u00e9es par la pr\u00e9sente Politique. En sa qualit\u00e9 d&#8217;interm\u00e9diaire de mise en relation, la Plateforme ne saurait garantir l&#8217;absence de tout risque ni se substituer aux obligations professionnelles et l\u00e9gales incombant au chauffeur, dans les limites fix\u00e9es par la r\u00e9glementation applicable et les documents contractuels.<\/p><p><!-- \/wp:paragraph --><!-- wp:heading --><\/p><h5>07. Donn\u00e9es personnelles<\/h5><p><!-- \/wp:heading --><!-- wp:paragraph --><\/p><p>Les traitements de donn\u00e9es \u00e0 caract\u00e8re personnel relatifs aux chauffeurs (identification, documents, g\u00e9olocalisation, \u00e9valuations, signalements) sont r\u00e9gis par la <a href=\"https:\/\/trustrideapp.com\/politique-de-confidentialite\">Politique de Confidentialit\u00e9<\/a> de Trust Ride, \u00e9tablie conform\u00e9ment \u00e0 la loi organique n\u00b0 2004-63 du 27 juillet 2004 relative \u00e0 la protection des donn\u00e9es \u00e0 caract\u00e8re personnel et sous le contr\u00f4le de l&#8217;Instance Nationale de Protection des Donn\u00e9es Personnelles (INPDP).<\/p><p><!-- \/wp:paragraph --><!-- wp:heading --><\/p><h5><b>8. Contact<\/b><\/h5><p>Pour toute question relative \u00e0 la pr\u00e9sente Politique<\/p><p><!-- \/wp:heading --><!-- wp:paragraph --><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sama mobility solutions<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/maps.app.goo.gl\/Dfy2jD577jzqPNxi8\"><span style=\"font-weight: 400;\">Avenue Raed Bjaoui, Sousse M\u00e9dina, 4000 <\/span><span style=\"font-weight: 400;\">,Sousse,Tunisia<\/span><\/a><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">T\u00e9l\u00e9phone : <a href=\"telto:+2169211111\">+216 92 211 111\u00a0<\/a><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email : <a href=\"mailto:info@trustrideapp.com\">info@trustrideapp.com<\/a><\/span><\/li><\/ul><p><!-- \/wp:paragraph --><!-- wp:heading --><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>La pr\u00e9sente Politique de S\u00e9curit\u00e9 des Chauffeurs (ci-apr\u00e8s la \u00ab Politique \u00bb) d\u00e9crit les mesures mises en \u0153uvre par Sama Holding, exploitant de l&#8217;application Trust Ride, afin de renforcer la s\u00e9curit\u00e9 des chauffeurs partenaires dans le cadre des services de mise en relation avec des passagers. Les chauffeurs partenaires exercent en qualit\u00e9 de professionnels ind\u00e9pendants [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2078","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de S\u00e9curit\u00e9 des Chauffeurs - Trust Ride<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/trustrideapp.com\/fr\/politique-de-securite-des-chauffeurs\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de S\u00e9curit\u00e9 des Chauffeurs - Trust Ride\" \/>\n<meta property=\"og:description\" content=\"La pr\u00e9sente Politique de S\u00e9curit\u00e9 des Chauffeurs (ci-apr\u00e8s la \u00ab Politique \u00bb) d\u00e9crit les mesures mises en \u0153uvre par Sama Holding, exploitant de l&#8217;application Trust Ride, afin de renforcer la s\u00e9curit\u00e9 des chauffeurs partenaires dans le cadre des services de mise en relation avec des passagers. 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