{"id":1081,"date":"2022-07-15T15:25:42","date_gmt":"2022-07-15T15:25:42","guid":{"rendered":"https:\/\/wgl-dsites.net\/ridius\/?page_id=1081"},"modified":"2026-07-24T23:37:28","modified_gmt":"2026-07-24T22:37:28","slug":"faq","status":"publish","type":"page","link":"https:\/\/trustrideapp.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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PASSAGERS<\/div>

Vous \u00eates passager<\/span><\/h3><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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SE D\u00c9PLACER AVEC NOUS \u279c<\/span><\/div><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Comment est calcul\u00e9 le prix de ma course ?<\/span><\/i><\/h4>

Le prix est fixe et calcul\u00e9 \u00e0 l'avance selon la distance et le trajet. Il s'affiche avant que tu commandes et ne change plus, quoi qu'il arrive sur la route.<\/p><\/div><\/div>

Comment payer ma course ?<\/span><\/i><\/h4>

En esp\u00e8ces ou en ligne, comme tu pr\u00e9f\u00e8res. Tu choisis ton mode de paiement \u00e0 chaque course.<\/p><\/div><\/div>

Dans quelles villes Trust Ride est disponible ?<\/span><\/i><\/h4>

Trust Ride op\u00e8re \u00e0 Sousse, avec de nouvelles villes bient\u00f4t, tels que, Monastir et Kairouan.<\/p><\/div><\/div>

Est-ce que je peux voyager en s\u00e9curit\u00e9 ?<\/span><\/i><\/h4>

Oui. Chaque chauffeur est v\u00e9rifi\u00e9, tu vois ses infos avant qu'il arrive, et tu peux partager ton trajet en direct avec un proche.<\/p><\/div><\/div>

Que faire si j'ai un probl\u00e8me pendant ou apr\u00e8s la course ?<\/span><\/i><\/h4>

Tu peux contacter le support directement depuis l'app et signaler tout incident. Notre \u00e9quipe suit chaque signalement.<\/p><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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CHAUFFEUR<\/div>

Vous \u00eates chauffeur<\/span><\/h3><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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DEVENIR CHAUFFEUR PARTENAIRE \u279c<\/span><\/div><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Combien Trust Ride prend sur mes courses ?<\/span><\/i><\/h4>

Trust Ride applique une commission fixe et transparente de 15 % par course. Le reste te revient int\u00e9gralement, sans frais cach\u00e9s.<\/p><\/div><\/div>

Quand suis-je pay\u00e9 ?<\/span><\/i><\/h4>

Tes gains te sont vers\u00e9s r\u00e9guli\u00e8rement, sans d\u00e9lai inutile. Les modalit\u00e9s exactes te sont communiqu\u00e9es \u00e0 l'inscription.<\/p><\/div><\/div>

Dois-je rouler \u00e0 des horaires fixes ?<\/span><\/i><\/h4>

Non. Tu es libre de choisir quand te connecter et rouler. Tu g\u00e8res ton temps comme tu veux.<\/p><\/div><\/div>

Comment devenir chauffeur partenaire ?<\/span><\/i><\/h4>

Il suffit de faire une demande en ligne. Notre \u00e9quipe v\u00e9rifie ton dossier puis t'accompagne pour d\u00e9marrer rapidement.<\/p><\/div><\/div>

Suis-je prot\u00e9g\u00e9 en cas de probl\u00e8me avec un passager ?<\/span><\/i><\/h4>

Oui. Chaque passager est identifi\u00e9, le paiement est s\u00e9curis\u00e9, et un support d\u00e9di\u00e9 traite chaque situation de fa\u00e7on \u00e9quitable.<\/p><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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ENTREPRISES<\/div>

Vous \u00eates une entreprise<\/span><\/h3><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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DEMANDER UN DEMO \u279c<\/span><\/div><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Comment fonctionne la facturation ?<\/span><\/i><\/h4>

Toutes les courses de vos collaborateurs sont regroup\u00e9es sur une facture mensuelle unique, claire et d\u00e9taill\u00e9e, r\u00e9gl\u00e9e par virement.<\/p><\/div><\/div>

Comment payer ma course ?<\/span><\/i><\/h4>

En esp\u00e8ces ou en ligne, comme tu pr\u00e9f\u00e8res. Tu choisis ton mode de paiement \u00e0 chaque course.<\/p><\/div><\/div>

Puis-je contr\u00f4ler les d\u00e9penses de chaque collaborateur ?<\/span><\/i><\/h4>

Oui. Le reporting vous permet de suivre les d\u00e9penses par collaborateur, par service et par p\u00e9riode, et de d\u00e9finir des r\u00e8gles d'utilisation.<\/p><\/div><\/div>

Y a-t-il un engagement minimum ?<\/span><\/i><\/h4>

Les modalit\u00e9s sont adapt\u00e9es \u00e0 la taille et aux besoins de votre entreprise. Un conseiller vous pr\u00e9sente les options lors de votre demande.<\/p><\/div><\/div>

Dans quelles villes le service entreprise est-il disponible ?<\/span><\/i><\/h4>

Trust Ride Business couvre Sousse, Monastir et Kairouan, avec un d\u00e9ploiement national \u00e0 venir.<\/p><\/div><\/div>

Comment ouvrir un compte entreprise ?<\/span><\/i><\/h4>

Depuis la page \u00ab Entreprise \u00bb, remplissez le formulaire de contact. Un conseiller vous recontacte sous 48h pour configurer votre compte.<\/p><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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NOUS CONTACTER<\/div>

Si vous avez d'autres questions, n'h\u00e9sitez pas \u00e0 nous contacter.<\/span><\/h3><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Contacter Nous \u279c<\/span><\/div><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/div>\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

PASSAGERS Vous \u00eates passager SE D\u00c9PLACER AVEC NOUS \u279c Comment est calcul\u00e9 le prix de ma course ? Le prix est fixe et calcul\u00e9 \u00e0 l’avance selon la distance et le trajet. Il s’affiche avant que tu commandes et ne change plus, quoi qu’il arrive sur la route. Comment payer ma course ? En esp\u00e8ces […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1081","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ - Trust Ride<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/trustrideapp.com\/fr\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Trust Ride\" \/>\n<meta property=\"og:description\" content=\"PASSAGERS Vous \u00eates passager SE D\u00c9PLACER AVEC NOUS \u279c Comment est calcul\u00e9 le prix de ma course ? Le prix est fixe et calcul\u00e9 \u00e0 l’avance selon la distance et le trajet. Il s’affiche avant que tu commandes et ne change plus, quoi qu’il arrive sur la route. 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