{"id":3600,"date":"2026-07-09T18:27:57","date_gmt":"2026-07-09T17:27:57","guid":{"rendered":"https:\/\/trustrideapp.com\/?page_id=3600"},"modified":"2026-08-17T12:55:56","modified_gmt":"2026-08-17T11:55:56","slug":"conditions-dutilisation","status":"publish","type":"page","link":"https:\/\/trustrideapp.com\/ar\/conditions-dutilisation\/","title":{"rendered":"Conditions d\u2019utilisation"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3600\" class=\"elementor elementor-3600\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15242d1e e-flex e-con-boxed e-con e-parent\" data-id=\"15242d1e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77e8b8a1 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"77e8b8a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p>Les pr\u00e9sentes Conditions G\u00e9n\u00e9rales d&rsquo;Utilisation (ci-apr\u00e8s les \u00ab CGU \u00bb) r\u00e9gissent l&rsquo;acc\u00e8s et l&rsquo;utilisation de l&rsquo;application et du site Trust Ride, \u00e9dit\u00e9s par Sama Mobility Solution, dont le si\u00e8ge est situ\u00e9 Avenue Raed Bjaoui, Sousse M\u00e9dina, 4000, Sousse, Tunisie.<\/p>\n<p>Trust Ride est une plateforme de mise en relation entre des passagers souhaitant effectuer un trajet et des chauffeurs partenaires ind\u00e9pendants. Trust Ride n&rsquo;est pas un transporteur et n&rsquo;ex\u00e9cute pas elle-m\u00eame les prestations de transport.<\/p>\n<p>Toute utilisation de la Plateforme implique l&rsquo;acceptation pleine et enti\u00e8re des pr\u00e9sentes CGU.<\/p>\n<h5 class=\"wp-block-heading\"><strong>01.\u00a0 D\u00e9finitions\u00a0 <\/strong><\/h5>\n\n<ul>\n<li>\u00ab Plateforme \u00bb : l&rsquo;application et le site Trust Ride.<\/li>\n<li>\u00ab Passager \u00bb : tout utilisateur commandant une course.<\/li>\n<li>\u00ab Chauffeur \u00bb : tout professionnel ind\u00e9pendant partenaire assurant les courses.<\/li>\n<li>\u00ab Entreprise cliente \u00bb : toute personne morale disposant d&rsquo;un compte professionnel.<\/li>\n<\/ul>\n<p class=\"wp-block-paragraph\">\u00ab Course \u00bb : le trajet effectu\u00e9 \u00e0 la suite d&rsquo;une mise en relation.<\/p>\n\n<h5 class=\"wp-block-heading\"><strong>02. Objet et r\u00f4le de Trust Ride\u00a0 <\/strong><\/h5>\n\n<p class=\"wp-block-paragraph\">Trust Ride fournit un service technique de mise en relation. Le contrat de transport est conclu directement entre le passager et le chauffeur. Trust Ride n&rsquo;est pas partie \u00e0 ce contrat de transport et agit uniquement en qualit\u00e9 d&rsquo;interm\u00e9diaire.<\/p>\n\n<h5 class=\"wp-block-heading\"><strong>03. Inscription et compte\u00a0 <\/strong><\/h5>\n\n<p class=\"wp-block-paragraph\">L&rsquo;acc\u00e8s aux services n\u00e9cessite la cr\u00e9ation d&rsquo;un compte. L&rsquo;utilisateur s&rsquo;engage \u00e0 fournir des informations exactes et \u00e0 les tenir \u00e0 jour.<\/p>\n<ul>\n<li>L&rsquo;utilisateur est responsable de la confidentialit\u00e9 de ses identifiants.<\/li>\n<li>Toute activit\u00e9 r\u00e9alis\u00e9e depuis le compte est r\u00e9put\u00e9e effectu\u00e9e par son titulaire.<\/li>\n<\/ul>\n<p>L&rsquo;inscription est r\u00e9serv\u00e9e aux personnes disposant de la capacit\u00e9 juridique requise.<\/p>\n\n<h5 class=\"wp-block-heading\"><strong>04.\u00a0 Utilisation du service\u00a0 <\/strong><\/h5>\n\n<p class=\"wp-block-paragraph\">L&rsquo;utilisateur s&rsquo;engage \u00e0 utiliser la Plateforme de mani\u00e8re loyale et conforme \u00e0 la loi. Il s&rsquo;interdit tout usage frauduleux, tout comportement portant atteinte \u00e0 la s\u00e9curit\u00e9, \u00e0 l&rsquo;int\u00e9grit\u00e9 ou aux droits des autres utilisateurs, ainsi que toute tentative de contournement du fonctionnement de la Plateforme.<\/p>\n\n<h5 class=\"wp-block-heading\"><strong>05.\u00a0 Tarifs et paiement\u00a0 <\/strong><\/h5>\n\n<p class=\"wp-block-paragraph\">Le tarif de chaque course est affich\u00e9 pr\u00e9alablement \u00e0 sa confirmation. Il est fixe et connu \u00e0 l&rsquo;avance. Les modalit\u00e9s de paiement accept\u00e9es sont indiqu\u00e9es dans l&rsquo;application.\u00a0<\/p>\n\n<h5 class=\"wp-block-heading\"><strong>06. Annulation\u00a0 <\/strong><\/h5>\n\n<p class=\"wp-block-paragraph\">Les conditions d&rsquo;annulation d&rsquo;une course, ainsi que les \u00e9ventuels frais applicables, sont pr\u00e9cis\u00e9es dans l&rsquo;application.<\/p>\n\n<h5 class=\"wp-block-heading\"><strong>07.\u00a0 Obligations des chauffeurs\u00a0 <\/strong><\/h5>\n\n<p class=\"wp-block-paragraph\">Le chauffeur partenaire s&rsquo;engage \u00e0 respecter la r\u00e9glementation applicable en mati\u00e8re de transport, d&rsquo;assurance et de s\u00e9curit\u00e9 routi\u00e8re, \u00e0 maintenir la validit\u00e9 de ses documents et \u00e0 assurer les courses dans des conditions conformes aux r\u00e8gles en vigueur.<\/p>\n\n<h5 class=\"wp-block-heading\"><strong>08.\u00a0 Responsabilit\u00e9\u00a0 <\/strong><\/h5>\n\n<p class=\"wp-block-paragraph\">Trust Ride met en \u0153uvre des moyens raisonnables pour assurer le bon fonctionnement de la Plateforme, sans garantie de disponibilit\u00e9 ininterrompue. En sa qualit\u00e9 d&rsquo;interm\u00e9diaire, Trust Ride n&rsquo;est pas responsable de l&rsquo;ex\u00e9cution des courses ni des comportements individuels des utilisateurs, dans les limites fix\u00e9es par la r\u00e9glementation applicable.<\/p>\n<h5><strong>09.\u00a0 Propri\u00e9t\u00e9 intellectuelle\u00a0 <\/strong><\/h5>\n<p>L&rsquo;ensemble des \u00e9l\u00e9ments de la Plateforme (marque, logo, contenus, logiciels) est prot\u00e9g\u00e9 et demeure la propri\u00e9t\u00e9 de Sama Mobility Solution ou de ses partenaires. Toute reproduction non autoris\u00e9e est interdite.<\/p>\n<h5>10. Donn\u00e9es personnelles<\/h5>\n<p>Le traitement des donn\u00e9es personnelles des utilisateurs est r\u00e9gi par la <a href=\"https:\/\/trustrideapp.com\/ar\/politique-de-confidentialite\/\">Politique de Confidentialit\u00e9<\/a> de Trust Ride, \u00e9tablie conform\u00e9ment \u00e0 la loi organique n\u00b0 2004-63 du 27 juillet 2004.<\/p>\n<h5><strong>11.\u00a0 Modification et r\u00e9siliation\u00a0 <\/strong><\/h5>\n<p>Trust Ride se r\u00e9serve le droit de modifier les pr\u00e9sentes CGU et de suspendre ou cl\u00f4turer un compte en cas de manquement. Les modifications entrent en vigueur d\u00e8s leur publication.<\/p>\n<h5><strong>12.\u00a0 Droit applicable et juridiction comp\u00e9tente\u00a0 <\/strong><\/h5>\n<p>Les pr\u00e9sentes CGU sont r\u00e9gies par le droit tunisien. Tout litige relatif \u00e0 leur interpr\u00e9tation ou \u00e0 leur ex\u00e9cution rel\u00e8ve de la comp\u00e9tence des juridictions tunisiennes comp\u00e9tentes, sous r\u00e9serve des dispositions l\u00e9gales protectrices applicables.<\/p>\n<h5>13. Contact<\/h5>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sama mobility solutions<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Beb Gharbi<\/span><span style=\"font-weight: 400;\">,Sousse,Tunisia<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">T\u00e9l\u00e9phone : +216 92 211 111\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email : info@trustrideapp.com<\/span><\/li>\n<\/ul>\n<p>\u00a0<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Les pr\u00e9sentes Conditions G\u00e9n\u00e9rales d&rsquo;Utilisation (ci-apr\u00e8s les \u00ab CGU \u00bb) r\u00e9gissent l&rsquo;acc\u00e8s et l&rsquo;utilisation de l&rsquo;application et du site Trust Ride, \u00e9dit\u00e9s par Sama Mobility Solution, dont le si\u00e8ge est situ\u00e9 Avenue Raed Bjaoui, Sousse M\u00e9dina, 4000, Sousse, Tunisie. Trust Ride est une plateforme de mise en relation entre des passagers souhaitant effectuer un trajet [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3600","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Conditions d\u2019utilisation - Trust Ride<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/trustrideapp.com\/ar\/conditions-dutilisation\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conditions d\u2019utilisation - Trust Ride\" \/>\n<meta property=\"og:description\" content=\"Les pr\u00e9sentes Conditions G\u00e9n\u00e9rales d&rsquo;Utilisation (ci-apr\u00e8s les \u00ab CGU \u00bb) r\u00e9gissent l&rsquo;acc\u00e8s et l&rsquo;utilisation de l&rsquo;application et du site Trust Ride, \u00e9dit\u00e9s par Sama Mobility Solution, dont le si\u00e8ge est situ\u00e9 Avenue Raed Bjaoui, Sousse M\u00e9dina, 4000, Sousse, Tunisie. 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